should party Rocket Chicken Branch stubs pay attention to pricing and quality of service in order to increase customer satisfaction. Kajian kepuasan pelanggan perpustakaan oleh Wood (1997) mencadangkan supaya perpustakaan perlu mempunyai kemudahan koleksi yang lengkap, menyeluruh, menepati pelbagai bidang pengajian dan sesuai dengan aktiviti penyelidikan bagi meningkatkan kepuasan pelanggan terutama pelajar universiti. Research results showed partially prices and service quality to customer satisfaction, while simultaneously the price and quality of services to the satisfaction of the consumer.
the population in this research is the entire consumer Rocket Chicken Branch Stubs one by the number of samples taken as many as 100 respondents.
Research methods used in this research is quantitative research methods and the type of survey research (research survey) with the data analysis techniques using multiple linear regression techniques. This research aims to know the influence of the price and quality of service of consumer satisfaction in the Rocket Chicken Branch Stubs. Customer satisfaction is one of the keys to the success of the company is very noteworthy. This value is greater than t table (-7.The development of the world economy is increasingly consumer behavior change resulted in forward in terms of the fulfillment of his needs, this company must continue to innovate in creating strategy of price and quality of service interesting in order to maintain its existence. Empathy variable has a value of t count of -7,259. Variable Assurance t count at 6,576, this value is greater than t table (6,576> 1,986).
The Responsiveness variable t counts for 1,992 this value is greater than t table (1992> 1,986). Reliability Variables t count at 3.058 this value is greater than t table (3.058> 1.986). Save Save kepuasan pelanggan.ppt For Later.
Kepuasan pelanggan pdf download#
This value is greater than t table (3,384> 1,986). PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PADA KANTOR JASA PENILAI PUBLIK (KJPP) FIRMANSYAH DAN. Download as PPT, PDF, TXT or read online from Scribd. The t test is known to show the Tangibles Variable t count of 3.384. The results show the quality of tangible, reability, responsiveness, assurance, and empathy services together have a positive and significant effect on the variable customer satisfaction. Industri yang responsif mengukur kepuasan pelanggan dengan mengadakan survei berkala yaitu dengan mengirimkan daftar pertanyaan atau menelepon secara acak dari pelanggan untuk mengetahui perasaan mereka terhadap berbagai kinerja. Secara keseluruhan, peratus tahap kepuasan pelanggan JANM bagi tahun 2019 adalah 97.40, meningkat sebanyak 0.22 berbanding tahun 2018 (97.18). Pos Indonesia (Persero) Batam adalah sebesar 0,67 dimana nilai tersebut berada pada tingkat kepuasan pelanggan interval 0,66 - 0,80 (kategori puas). Tingkat kepuasan pelanggan terhadap pelayanan jasa Surat Kilat Khusus (SKH) di PT. Seramai 961 responden telah menjawab kajian ini. Simpulan dan Saran 4.1 Simpulan Berdasarkan hasil penelitian dapat disimpulkan bahwa: 1. Regression equation Y = 4.721 + 0.207 X1 + 0.222 X2 + 0.182 X3 + 0.350 X4 - 0.394 X5. Industri tidak dapat menggunakan tingkat keluhan sebagai ukuran kepuasan pelanggan. Bagi Kajian Kepuasan Pelanggan Tahun 2019, kajian telah dijalankan mulai 1 sehingga secara dalam talian (online).
Kepuasan pelanggan pdf pdf#
Enter the password to open this PDF file. The results showed the dimensions of Tangible service quality (X1), Reability (X2), Responsiveness (X3), Assurance (X4) and Emphaty (X5), together had a positive effect. Return to Article Details PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN/WALI MURID (STUDI KASUS DI. The method of data collection is carried out by observation and questionnaire methods.
This research was conducted to find out and measure the variable quality of service (tangible, reliability, responsiveness, assurance, emphaty) significantly influence customer satisfaction PT.